HAL Laboratory, Inc.

Contact

Thank you very much for visiting the HAL Laboratory website (https://www.hallab.co.jp/, hereinafter referred to as "our website"). Our website is managed and operated by HAL Laboratory (hereinafter referred to as "our company").

We are closed for holidays from April 26th to May 6th, JST and we cannot respond to inquiries during this period. We are sorry for the inconvenience and thank you for understanding.

Please read this section before inquiring with us

Frequently Asked Questions

The following is a list of frequently asked questions. Please read this list before inquiring with us.

Can you answer questions about games pubished by Nintendo, such as the "Kirby" series or the "Super Smash Bros." series?

Please contact Nintendo directly regarding products published by Nintendo.

Can you answer questions about "Kirby" related products, events, fairs, etc.?

Please contact the publisher or operating company for each product or event. Information about "Kirby" can also be found at the "KIRBY PORTAL".

Can you answer questions about apps for smart devices?

Please contact us using the inquiry form at the bottom of this page.

Do you offer a work-study program or a company tour at your company?

We are sorry to say that we do not offer a work-study program or a company tour.

Do you receive fan letters or gifts for your company or creators?

We are sorry to say that we do not receive fan letters or gifts from customers to our company or creators. We appreciate your understanding.

Requests and cautions when you make an inquiry

Please set your mail preferences to receive emails from "@halllab.co.jp".
Please do not divert part or all of the content of our responses, and do not publish the content of the responses in images or other media.
We only accept and respond to inquiries in Japanese and English.
It may take time to respond to your inquiry, depending on its content. Please note that we may not be able to reply at all.

Inquiries to which we do not reply

We do not reply to or respond to the following inquiries on an individual basis. We thank you for your understanding.

Impressions or opinions about our works from customer
Thank you for your support. We always read impressions and opinions sent from our customers (including letters by mail) .
However, because we receive such a large number of these messages, we do not reply to or respond to them on an individual basis. We apologize, and thank you for your understanding.
Proposals such as ideas and plans from customer
Generally, we do not accept ideas, concepts, memos, drawings, or other suggestions regarding new products, technologies, designs, marketing, or other such matters from customers. For details, please see our "Site Policy".
Regarding Copyright Infringement Reports
We read all reports from our customer, however we do not reply to them on an individual basis. Besides, we do not answer inquiries about our responses to the reports we receive or their results. We appreciate for your understanding.
We do not reply to inquiry and questions about games, services, and other products published by Nintendo.
We do not reply to any other inquiries that we are not able to answer.

After reading the answers above, if you have any issues or inquiries, use the button below to go to our inquiry form.

Go to inquiry form